Shipping
IN OBSERVANCE OF THE HOLIDAY SEASON OUR OFFICE WAS CLOSED BETWEEN 12/23/19 AND 1/5/20.
ANY ORDERS PLACED DURING THIS TIME WILL SHIP THE WEEK OF JAN 6TH.
Shipping
Orders are shipped via USPS Priority Mail for a flat rate of $9, and orders over $50 qualify for Free Shipping.
Processing Time
Orders ship within 3 - 5 business days.
Expedited Shipping
Expedited shipping options are available within the Continental United States via UPS 3 Day, 2nd Day Air and Next Day service. Expedited orders are processed in 1-2 business days and ship same day if placed by 1:00pm PST.
Back Orders
If an item goes on backorder, we will ship the portion of your order that is in stock. We will notify you within 48 hours of the items that are unavailable and their expected availability.
International Shipping
International orders are charged a flat rate of $24 and will ship via USPS International. Delivery on international orders usually occurs within 16 days. Please note, you may be subject to import taxes, duties and fees upon the order entering your country. We are unable to control or predict these costs, therefore we will not be responsible for any additional charges associated with Customs clearance. Customs clearance procedures can delay packages by up to four weeks. Once your package clears customs, it is handed over to your country's local courier service and a new tracking number will be created.
International Claims
Please note, DONNI is not liable for lost or stolen packages. If you feel your package has been lost or stolen, please reach out to your local carrier for more information. Donni will not resend packages.
Where are my goodies? Tracking says it was delivered but I cannot find it!
Let’s figure this out
If an item goes on backorder, we will ship the portion of your order that is in stock. We will notify you within 48 hours of the items that are unavailable and their expected availability.
International Shipping
International orders are charged a flat rate of $24 and will ship via USPS International. Delivery on international orders usually occurs within 16 days. Please note, you may be subject to import taxes, duties and fees upon the order entering your country. We are unable to control or predict these costs, therefore we will not be responsible for any additional charges associated with Customs clearance. Customs clearance procedures can delay packages by up to four weeks. Once your package clears customs, it is handed over to your country's local courier service and a new tracking number will be created.
International Claims
Please note, DONNI is not liable for lost or stolen packages. If you feel your package has been lost or stolen, please reach out to your local carrier for more information. Donni will not resend packages.
Where are my goodies? Tracking says it was delivered but I cannot find it!
Let’s figure this out
- Check to see if the carrier left a notice of attempted delivery.
- Look around to see if it was left nearby. Maybe with a neighbor?
- See if another member of the household accepted the delivery.
- Contact your local post office for more information.
Still can’t find it? Let us know and we’ll see what we can do.
