info

Shipping

All orders ship from Los Angeles, CA. We do not process or ship orders on Saturdays, Sundays, and Holidays. Once an order has been placed, it cannot be modified or canceled.

 

Processing Time

 

Standard and International Orders

Typically processed and shipped within 1 - 5 business days (if not sooner!).

 

Expedited Orders

Express and Next Day orders placed before 9am PST will be shipped same day. Anything placed after 9am PST will be shipped the next day.

 

Shipping

 

We offer free standard shipping on all domestic orders over $200. A shipping confirmation will be sent to you as soon as your order has been processed and shipped. We utilize USPS and UPS for all domestic shipments and UPS for all international shipments. See below for carriers used based on chosen shipping speed:

 

Standard: USPS Priority Mail or UPS Ground

Express: UPS 2-Day

Next Day: UPS 1-Day

International: UPS Standard or UPS Expedited

 

Please note that transit times provided by USPS and UPS are not necessarily guaranteed.

 

International Shipping

 

International shipping costs will be calculated at checkout. Delivery on international orders usually occurs within 10-14 days. Please note, you may be subject to import taxes, duties & fees upon the order entering your country. We are unable to control or predict these costs, therefore we will not be responsible for any additional charges associated with Customs clearance. Customs clearance procedures can delay packages by up to four weeks, although this is not typical. Once your package clears customs, it is handed over to your country's local courier service & a new tracking number may be created.

 

 

Refused Shipments:

 

All refused orders will be returned and processed for a refund. Shipping charges are non-refundable.

 

 

Back Order/Sold-Out Items

 

If an item from your order is sold-out or goes on backorder, we will ship the portion of your order that is available. We will notify you within 48 hours of the item(s) that are unavailable & offer any available alternatives.

 

 

Lost Packages/Claims

 

Please note, DONNI. is not liable for lost or stolen packages. If you feel your package has been lost or stolen, please reach out to your local carrier for more information. DONNI. will not resend packages.

 

Where are my goodies? Tracking says it was delivered but I cannot find it!

 

Let’s figure this out —

 

  • Check to see if the carrier left a notice of attempted delivery.
  • Look around to see if it was left nearby. Maybe with a neighbor?
  • See if another member of the household accepted the delivery.
  • Contact your local post office for more information.

 

 

Still can’t find it? Let us know at info@shopdonni.com & we’ll see what we can do. We're happy to help.