Shipping

Once an order has been placed, it cannot be modified or canceled.

 

Processing Time

Domestic Standard Orders:

Typically processed within 1-7 business days (if not sooner)! Once shipped, they will ship in the time frame that was communicated at checkout. However, during high-volume sale periods and holidays, please allow up to 10 business days for processing.

Domestic Expedited Orders:

Express and Next Day orders placed before 8am PT will be shipped same day. Anything placed after 8am PT will be shipped the next day. Once shipped, they will ship in the time frame that was communicated at checkout.

International Orders:

Typically processed within 1-7 business days (if not sooner)! Once shipped, they will ship in the time frame that was communicated at checkout. However, during high-volume sale periods and holidays, please allow up to 10 business days for processing.

Please note: Orders are not processed or shipped on weekends or U.S. public holidays. Processing and shipping timelines begin on the next business day.

Shipping

We offer free standard shipping on all domestic orders over $300. A shipping confirmation will be sent to you as soon as your order has been processed and shipped. We regularly ship via FedEx but ultimately chose the best carrier based on chosen shipping speed and destination. Please note that transit times provided by carriers are not necessarily guaranteed.

 

International Shipping

Canada

Customers shipping to Canada will shop and check out in Canadian dollars (CAD). All applicable duties and taxes are calculated and collected at checkout, so there will be no additional duties or taxes due upon delivery.

All Other International Destinations

International shipping costs, duties, taxes, VAT, and other applicable import fees are the responsibility of the customer. An estimate of duties and taxes will be displayed at checkout beneath the selected shipping method and estimated arrival timeframe.

Final charges are determined by the destination country’s customs agency and may be assessed upon arrival. DONNI. is not responsible for additional costs incurred during customs clearance.

 

Refused Shipments – International

DONNI. is not responsible for packages refused due to unpaid duties or taxes. Orders refused at delivery are not eligible for refunds or reshipment.

 

Return to Sender Policy – U.S. Orders

Packages returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal by the recipient will be processed as a Return to Sender.

Once received at our facility, the order will be automatically refunded to the original form of payment, minus any original shipping fees.

Return to Sender orders are not eligible for reshipment.

 

Back Order/Sold-Out Items

If an item from your order is sold-out or goes on backorder, we will ship the portion of your order that is available. We will notify you within 48 hours of the item(s) that are unavailable & offer any available alternatives.

 

Lost Packages/Claims

Please note, DONNI. is not liable for lost or stolen packages. If you feel your package has been lost or stolen, please reach out to your local carrier for more information. DONNI. will not resend packages.

Where are my goodies? Tracking says it was delivered but I cannot find it!

Let’s figure this out —

  • Check to see if the carrier left a notice of attempted delivery.
  • Look around to see if it was left nearby. Maybe with a neighbor?
  • See if another member of the household accepted the delivery.
  • Contact your local post office for more information.

 

Still can’t find it? Let us know at info@shopdonni.com & we’ll see what we can do. We're happy to help.