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Shipping

Orders are typically shipped via USPS Priority Mail. However, you will be able to select your shipping method, speed & cost at checkout.

Processing Time

Orders are usually processed and shipped within 3 - 5 business days (if not sooner!). However, due to COVID-19 and reduced staff, it can take up to 7 business days for your order to ship. We sincerely appreciate your patience and understanding.

Back Order/Sold-Out Items

If an item from your order is sold-out or goes on backorder, we will ship the portion of your order that is available. We will notify you within 48 hours of the item(s) that are unavailable & offer any available alternatives.

International Shipping

International orders are charged a flat rate of $24 & will ship via UPS Standard. Delivery on international orders usually occurs within 10-14 days. Please note, you may be subject to import taxes, duties & fees upon the order entering your country. We are unable to control or predict these costs, therefore we will not be responsible for any additional charges associated with Customs clearance. Customs clearance procedures can delay packages by up to four weeks, although this is not typical. Once your package clears customs, it is handed over to your country's local courier service & a new tracking number may be created.

Lost Packages/Claims

Please note, DONNI. is not liable for lost or stolen packages. If you feel your package has been lost or stolen, please reach out to your local carrier for more information. DONNI. will not resend packages.

Where are my goodies? Tracking says it was delivered but I cannot find it!

Let’s figure this out–

  • Check to see if the carrier left a notice of attempted delivery.
  • Look around to see if it was left nearby. Maybe with a neighbor?
  • See if another member of the household accepted the delivery.
  • Contact your local post office for more information.

Still can’t find it? Let us know at info@shopdonni.com & we’ll see what we can do. We're happy to help.