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Returns

all returns must be received within 21 days once you have received your product. returns received after 21 days will be issued store credit. sale products may only be returned for store credit only - no exceptions. promotional products are not eligible for returns. sale sample products are not eligible for return. no exceptions. 

all merchandise must be returned unworn, unwashed & with the original hangtag. the condition of the return is left to the discretion of DONNI. please note: shipping costs are not refundable when exchanging or returning an item. customers are responsible for all shipping expenses on the return of DONNI. product.

how to return a product

  • go to: https://shopdonni.returnly.com 
  • enter your order number and zip code to start the return 
  • select the items you wish to return 
  • get a refund confirmation 
  • & ship out your product when you can

returns & exchanges

DONNI. does not cover the cost of return shipping.

items received as gifts may be exchanged for another item of equal or greater value. for items of greater value, please contact info@shopdonni.com.

merchandise that has been worn, used, or altered will not be accepted for return or exchange.

final sale

items purchased at final sale can only be returned for store credit.

custom DONNI. slippers

slipper orders are final sale & cannot be returned.

unauthorized returns will not be accepted.

note: these policies only apply to purchases on www.shopdonni.com