If you are not completely satisfied with your purchase, Donni is pleased to offer a return or exchange within 14 days of the original purchasing date. All merchandise must be returned unworn, unwashed and with the original hangtag. The condition of the return is left to the discretion of Donni. Please note: shipping costs are not refundable when exchanging or returning an item. Customers are responsible for all shipping expenses on the return of Donni product.

How to Return a Product
1. Email to receive a Return Merchandise Authorization number (RMA #) and return address. 
2. Complete the below portion of this form and include inside your return.
3. Clearly mark the outside of your package with the issued RMA #. This helps to identify your return once received at our warehouse.
4. Mail your return to the address provided with the RMA # (unauthorized returns will not be accepted) 

Returns & Exchanges
You will be responsible for paying return shipping.

Items received as gifts may be exchanged for another item of equal or greater value. For items of greater value, please contact or 1.877.30CHARM for assistance.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Unauthorized returns will not be accepted.

All sales final on monogrammed scarves.

Note: These policies only apply to purchases on


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