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Returns

all return requests must be submitted within 21 days from your order's delivery date. return requests submitted after 21 days are eligible for store credit. return requests submitted after 60 days are ineligible for return or store credit and will not be accepted.
returns must be sent back to DONNI. hq within 7 days from the date the RMA was issued. returns postmarked more than 7 days after the RMA was issued will receive store credit. please allow up to 14 business days for your refund to be processed from the date your return is received. please note, DONNI. does not cover the cost of return shipping.
all merchandise must be returned unworn, unwashed & with the original hangtag. the condition of the return is left to the discretion of DONNI. please note: shipping costs are not refundable when exchanging or returning an item. customers are responsible for all shipping expenses on the return of DONNI. product.
sale products (any items in sale collection: https://shopdonni.com/collections/sale) are unable to be returned and may be exchanged or are eligible for store credit only - no exceptions.

unauthorized returns will not be accepted.

note: these policies only apply to purchases on www.shopdonni.com

how to return a product

  • visit https://shop-donni.loopreturns.com/ and enter your order number and zip code to start the return, confirming the items from your order you wish to return 
  • once confirmed from the donni team and you've received your return label, ship out your product when you can! please note all return requests must be made within 21 days of order delivery date. requests received outside this frame but within 60 days are eligible for store credit. requests received beyond 60 days and not eligible for return or store credit.

exchanges

items received as gifts may be exchanged for another item of equal or greater value. please visit https://shop-donni.loopreturns.com/ and follow the instructions for an exchange. for items of greater value, please contact info@shopdonni.com.

merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

restocking fee

returns that include greater than $1,000 in returned items value will incur a restocking fee at 15% of the total return value. IE, for a return which includes $1,000 of returned merchandise value, a fee of $150 will be charged.

 

custom items - DONNI. slippers + monogrammed items

all custom items including custom slippers and monogrammed items are non-returnable.

 

DONNI. upcycled totes

please note, all orders of DONNI. upcycled totes are unable to be returned and are final sale. 

sample sale

all items purchased from any sample sale are final sale and unable to be returned or exchanged for another item or store credit. no exceptions will be made.

 

sitewide sale with discount of 30% or higher

all items purchased from any sitewide sale featuring discounts of 30% or more are only eligible for exchange or store credit. no exceptions will be made.  

 

items marked final sale 

items marked final sale are not eligible for returns or store credit. no exceptions will be made.