all returns must be received within 21 days once you have received your product. returns received after 21 days will be issued store credit. sale products may only be returned for store credit only - no exceptions. please allow up to 14 business days for refund to be processed from the date they are received. promotional products are not eligible for returns. orders with a promo code are only eligible for store credit. sample sale products are not eligible for return. no exceptions. 

all merchandise must be returned unworn, unwashed & with the original hangtag. the condition of the return is left to the discretion of DONNI. please note: shipping costs are not refundable when exchanging or returning an item. customers are responsible for all shipping expenses on the return of DONNI. product.

how to return a product

  • go to: 
  • enter your order number and zip code to start the return 
  • select the items you wish to return 
  • get a refund confirmation 
  • & ship out your product when you can

returns & exchanges

DONNI. does not cover the cost of return shipping.

items received as gifts may be exchanged for another item of equal or greater value. for items of greater value, please contact

merchandise that has been worn, used, or altered will not be accepted for return or exchange.

final sale

items purchased at final sale are not returnable - no exceptions.

custom items - DONNI. slippers + monogrammed items

all custom items including custom slippers and monogrammed items are non-returnable.

unauthorized returns will not be accepted.

note: these policies only apply to purchases on