Returns Info
Return Eligibility
- U.S. Orders Only: Eligible for return within 21 days from shipment date.
- EU + EFTA Orders: Eligible for return within 14 days from delivery date.
- All Other International Orders: All sales are final, International purchases are not eligible for return or store credit.
- Condition Requirements: Items must be unworn, unused, unwashed, undamaged, animal‑hair free, and with original tags.
Return Process
U.S. Returns:
- Click "Start Your Return Here" above.
- Enter your order number (from confirmation/shipping emails or packing slip) and shipping ZIP code.
- After processing, a handling fee (return shipping) will be deducted from your refund.
Processing Timeline
- We process returns within 14 business days of receipt.
- Once approved, you’ll receive a confirmation email.
- Refunds typically post to your account within up to 7 business days, depending on your bank.
- Items that aren’t eligible or come in improperly will be returned to you at your expense.
Special Item Policies
- Sale Items: Discounted <40%: Eligible for return for a refund to the original form of payment (minus handling fee) or store credit within 21 days.
- Discounted ≥40% or marked “Final Sale”: Not eligible for return or store credit.
- Sample Sale Items: All final sale—no returns, exchanges of any kind.
- High‑Value Returns: Returns with a total merchandise value exceeding $1,000 incur a 15% restocking fee ($150 fee on $1,000).
- Gift Returns: Gifted items may be returned for store credit via our gift returns portal. Items must meet all standard condition requirements and be returned within the eligible timeframe.
Non‑Returnable Items
- All international purchases (including Canada)
- Items that are worn, used, washed, damaged, or contain animal hair. Additionally items with tags removed.
- "Final Sale” items ≥40% off, custom slippers, or sample sale purchases.