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unauthorized returns will not be accepted.
donni. does not provide return labels for international returns at this time. to submit an international return, please email firstname.lastname@example.org with your order# to receive an rma#.
items received as gifts may be exchanged for another item of equal or greater value or store credit. please visit https://shop-donni.loopreturns.com/ and follow the instructions for a gift return.
merchandise that has been worn, used, or altered will not be accepted for return or exchange.
returns that include greater than $1,000 in returned items value will incur a restocking fee at 15% of the total return value. IE, for a return which includes $1,000 of returned merchandise value, a fee of $150 will be charged.
all custom items including custom slippers and monogrammed items are non-returnable.
DONNI. upcycled totes
please note, all orders of DONNI. upcycled totes are unable to be returned and are final sale.
all items purchased from any sample sale are final sale and unable to be returned or exchanged for another item or store credit. no exceptions will be made.
items marked as final sale are not eligible for returns or store credit. no exceptions will be made.
note: these policies only apply to purchases on www.shopdonni.com