Need to Start a Return?

 Start a Return Here Withdrawal from Contract (for EU customers)

Returns Info

Return Eligibility

  • U.S. Orders: Eligible for return within 21 days of the shipment date.
  • EU + EFTA Orders: Eligible for return within 14 days of the delivery date.
    • EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
    • EFTA Member States: Iceland, Liechtenstein, Norway and Switzerland.
  • All Other International Orders: All sales are final and are not eligible for return or store credit.
  • Condition Requirements: Items must be unworn, unused, unwashed, undamaged, free of animal hair and returned with their original tags attached.


Return Process

U.S. Returns:
  • Click "Start Your Return Here" above.
  • Enter your order number (from confirmation/shipping emails or packing slip) and shipping ZIP code.
  • After processing, a handling fee (return shipping) will be deducted from your refund.
 EU + EFTA Returns:
  • Click " Withdrawal from Contract (for EU customers)" above.
  • Enter your order number (from confirmation/shipping emails or packing slip) and shipping ZIP code.
  • Customers are responsible for paying for and arranging return shipping themselves. Any possible import duties and taxes for returns going back to the US are also the responsibility of the customer

 

Processing Timeline

  • We process returns within 14 business days of receipt.
  • Once approved, you’ll receive a confirmation email.
  • Refunds typically post to your account within up to 7 business days, depending on your bank.
  • Items that aren’t eligible or come in improperly will be returned to you at your expense.


Special Item Policies

  • Sale Items: Discounted <40%: Eligible for return for a refund to the original form of payment (minus handling fee) or store credit within 21 days.
  • Discounted ≥40% or marked “Final Sale”: Not eligible for return or store credit.
  • Sample Sale Items: All final sale—no returns, exchanges of any kind.
  • High‑Value Returns: Returns with a total merchandise value exceeding $1,000 incur a 15% restocking fee ($150 fee on $1,000).
  • Gift Returns: Gifted items may be returned for store credit via our gift returns portal. Items must meet all standard condition requirements and be returned within the eligible timeframe.


Non‑Returnable Items

  • All international purchases outside of the EU and EFTA countries listed above, including Canada.
  • Items that are worn, used, washed, damaged, or contain animal hair. Additionally items with tags removed.
  • "Final Sale” items ≥40% off, custom slippers, or sample sale purchases.