DONNI. Returns Policy

1. Return Eligibility

• Timeframe:
  • U.S. & Canada: 21 days from shipment date.
  • International (excl. Canada): Contact support for an RMA#.
    
• Condition Requirements:
  • Items must be unworn, unused, unwashed, undamaged, animal‑hair free, and with original tags.

2. Return Process

• U.S. & Canada Returns
  • Start your return here.
  • Enter your order number (from confirmation/shipping emails or packing slip) and shipping ZIP code.
  • After processing, a handling fee (return shipping) will be deducted from your refund.
    
• International Returns (excluding Canada)
  • Email info@shopdonni.com to request an RMA#.
  • Clearly mark the RMA# on your package and ship to the provided address.
  • Note: Customer is responsible for shipping—our system does not issue labels for international returns. Unauthorized returns will be rejected.

3. Processing Timeline

• We process returns within 14 business days of receipt.
• Once approved, you’ll receive a confirmation email.
• Refunds typically post to your account within up to 7 business days, depending on your bank.
• Items that aren’t eligible or come in improperly will be returned to you at your expense.

4. Special Item Policies

• Sale Items
  • Discounted <40%: Returnable for store credit or store credit within 21 days—no refunds.
  • Discounted ≥40% or marked “Final Sale”: Not eligible for return or store credit.
• Sample Sale Items
  • All final sale—no returns, exchanges, or store credit.
• High‑Value Returns
  • Returns with a total merchandise value exceeding $1,000 incur a 15% restocking fee ($150 fee on $1,000).
• Gift Returns
  • Gifted items may be returned for store credit via our gift returns portal.
  • Items must be unworn, unused, unwashed, undamaged, animal‑hair free, and with original tags.

5. Non‑Returnable Items

• Items that are worn, used, washed, damaged, or contain animal hair. Additionally items with tags removed.
• “Final Sale” items ≥40% off, custom slippers, or sample sale purchases.